8.2

pretty bad
Typical Repair Cost:
$2,998.00
Average Mileage:
91,879 miles
Total Complaints:
35 complaints

Most common solutions:

  1. not sure (12 reports)
  2. replace engine (12 reports)
  3. replaced the timing chain (8 reports)
  4. fix engine and sell (3 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

problem #35

Nov 272013

Explorer XLS 4.0L

  • Automatic transmission
  • 122,000 miles

driving car down the road when it stopped going , traffic started to honk and swerve around me. glided to side of road. Engine was making terrible noise. Had Ford Tech look at it. It new in about a minute that it was the rear timing chain tensioner that broke. Called dealer and they new exactly about the problem. He said that most of the people junk the truck or put a new engine in the truck. This truck cost 28,185 new. I still have the original sticker. I just finished putting upper and lower ball joint and tie rod ends on the truck. ( this is normal wear and tear for a truck with 122,000 miles on it. I put a new alternator and battery in the truck two weeks before the ball joints( again normal wear and tear) when the engine breaks because of a known weak component in the system Mr. Ford needs to step up to plate and help the customers. With no help from Ford and unable to pay 5,000 for a new engine I junked the truck after just putting 1,500 in to repairs. I now drive a car with 165,000 miles cause it all I could find but it runs strong at 165,000. I need a check from Ford. I will list a second complaint but my other car is a Mercury Sable and I just put a new trans. in that car the week before . This car also has a known problem were the spline strips out on the torque converter. I'm going broke owning Fords. If they wanted to do the right thing for this customer they should send me a new Ford. The car I had before the Explorer was a Ford Taurus. I had the headgasket replaced on this one at 100,000 and at 113,000 it went again. and if you cant believe in luck I had a taurus before that and the engine bearing went our at 100,000. NO ONE could make this up. Ford needs to tell me why I should buy something else.

- , Geneva, IL, USA

problem #34

Jan 052011

Explorer XLT 4.0L V6

  • Automatic transmission
  • 101,000 miles

Belt tensioner, timing belt broke and ruined my entire engine!!!! I have kept up with the maintenance on this vehicle and am so pissed off that out of nowhere, and for no good reason, the thing just breaks and renders my vehicle useless! I would be a lot less upset if the belt broke and I just needed to replace that, but from what I understand, this is a major fix and includes replacing the entire engine. Ford designed a very poor model and should be held accountable for their actions. This should have been a recall.... too many people have had this issue!

- , Warren, MI, USA

problem #33

Feb 282011

Explorer XLT 4.0L

  • Automatic transmission
  • 160,000 miles

Rear Timing Chain tensioner snapped, then timing chain jumped gears, and destroyed the rear of the motor. Part is not easy to replace. Ford wanted $5000 for reman engine and labor. Known problem. Car was at dealership a few weeks earlier for engine noise, and they failed to rectify. A simple check of the rear chain tensioner would have revealed problem. If you hear a 'marble in a can' noise from the rear of the engine have them check the timing tensioner to save you a little bit. Repair involves pulling engine, and fixing with a newly designed tensioner.

- , Cedar Park, TX, USA

problem #32

May 012010

Explorer XLT 4.0L

  • Automatic transmission
  • 128,000 miles

I bought this ford in 2002 new. after about 60,00 it started to sound like it was knocking when we started it up. In 2007 April I took it to the dealer where we bought it and told them what was going on. They said they could not find anything wrong with it, ( Mind you, FORD had sent TSB'c out on the 4.0L engine starting in 1999 on the Timing chain tensioners telling there tec's that if a 4.0l came in and sounded like it was rattling, look at the chain tensioners) To me this sounds like FORD knew this was a big issue and just did not give a crap because it would cost them. So they did not send any thing to People who bought trucks with this POS 4.0L in them. They just sat there and the ones that came in under warrenty, if they could not BS them and sent them on their way, Some got fixed. Very few. The rest of us were just screwed. I again took my 2002 explorer in around 2007 June when we moved to texas to get a trans filter changed( the 4.0L 2002 has NO trans dip stick and it is injected trans fld.) When I went to pick up my explorer they had a list of crap that was going bad on the pos. It would have been a short list if they told me what was good on it. To this day ford will NOT fix anything. The issues started back when we only had about 60,000 miles on it and ford said there was nothing wrong with my explorer. Now that I am out of warranty, they do not want to fix anything unless "I" pay for it. cost to get every thing fixed, about $9,000. Ford can suck my _ _ _ k. I will now sent a letter to NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION TELLING THE WHAT FORD HAS DONE AND IS DOING TO PEOPLE. Just hope people will do the same,if you call ford, they will do nothing. Here is the number

1-888-327-4236. I wondered how ford made 8 billion in profits in 2010 and now I know how. THEY DON"T FIX ANYTHING.

- , New Braunfels, TX, USA

problem #31

Oct 302004

Explorer 4.0L

  • Automatic transmission
  • 23,000 miles

I had the tensioner fixed on this vehicle at 23k it started rattling again at about 2400 RPM shortly after fix but it was out of warranty -

This vehicle has been one expensive problem after another and FORD hasn't backed this vehicle at all - Differential - 2 times - Transmission -Multiple times- Wheel Hubs-9 - Radiator - The list goes on and on I have paid for this vehicle twice just in repairs.....

Dealerships even laugh and smile about the reputation of this vehicle - I personally am not laughing or smiling ........

As for Ford they can laugh - look at all the money they make on repairs ....hopefully we all have learned our lesson just can't figure out what vehicle to buy next ... won't be a FORD!. SHAME ON FORD

- , Jerome, MI, USA

problem #30

Nov 062010

Explorer

  • Automatic transmission
  • 87,645 miles

WELL HERE WE GO AGAIN WITH THESE FORDS! TIMING CHAIN GOES AND YOU ARE IN FOR THOUSANDS! A FRIEND TELLS ME THAT FORD ACTUALLY EXTENDED THE WARRANTY ON THIS TO 70,000 MILES A LOT OF GOOD THAT DOES ME I AM AT 87,0000! SO I AM COMPLETELY SCREWED!!! WAS TOLD BY THE MECHANIC IT DOES NOT EVEN PAY TO FIX IT, JUST BUY A NEW CAR OR REPLACE THE ENGINE COMPLETELY,SO NOW I HAVE 1 CAR WITH 4 DRIVERS AND AT THIS POINT UNABLE TO AFFORD THE REPAIRS, THANKS SOOOO MUCH FORD YOU HAVE MADE MY DAY, MY YEAR, SO MUCH FOR TAKING THIS TRUCK FOR REGULAR OIL CHANGES, AND KEEPING UP ON MAINTENANCE EVERY 3 MONTHS NO MATTER WHAT, THEY HAVE TO BE THE WORST CARS MADE EVER, I REMEMBER MY FATHER TELLING ME THAT FORD STANDS FOR FIX OR REPAIR DAILY. I SHOULD HAVE LISTENED.

- , Staten Island, NY, USA

problem #29

Apr 102008

Explorer XLS 4.0L

  • Automatic transmission
  • 89,000 miles

plastic timing chain tensioner for real that sounds wrong i got the warrenty the company said its spark ping and to get some fuel cleaner and go drive on the highway it ll go away so i did the noise never went away. the pos drove ok so i never worried about it,now it is super loud warrenty is up and i get on here to find out this is a normal problem this is my last ford. bye the way it has all the regular problems shudder while accelerating, wheel berings, rear window broken rear end repair abs light and airbag light

- , Elkhart, IN, USA

problem #28

May 122009

Explorer XLT 4.0L

  • Automatic transmission
  • 90,000 miles

My sister bought this pile before i knew and could tell her not to. I am not a ford man and never have been. i cannot believe how some dumb assed ford engineer could have possibly dreamed up an engine with this sohc cam timing system. it has to be the most f'd up thing i have ever seen . what kid of dum ass would have a timing chain on the back of the engine???

I have been in the automotive industry for 25 plus years and seen some stupid sh*t but this thing is the KING. after checking into it and seeing the special tools and whats involved to replace the timing chains(pulling the motor) to repair the timing chains!!!!!how stupid!!!!We have a friend who works at a engine shop who sold her an engine and let her make payments. thank goodness because there was nothing good about this pile.anyone with a sohc 4.0 beware if you hear clatter on startup get rid of it asap.

- , Omak, WA, USA

problem #27

Jul 082010

Explorer 4.0L

  • Automatic transmission
  • 67,000 miles

Can you show me a picture of the timing chain on vehicle

- , Chgo., ILL, USA

problem #26

Sep 012009

Explorer XLT V6

  • Automatic transmission
  • 36,000 miles

Ford says if I don't have it fixed soon ($1000-$1100) and it breaks, I'm looking at a new engine. My regular mechanic, who diagnosed the problem before Ford did, wasn't such an alarmist.

- , Los Angeles, CA, USA

problem #25

May 262010

Explorer XLT 4.0L V6

  • Automatic transmission
  • 135,000 miles

Hubby has told me since day one that Fords are POS's and are a pain in the ass to fix and way to expensive to repair.

I've had a knocking/winding noise coming from the engine for the past couple weeks. Me being a "woman driver" as hubby calls it, I kinda ignored the noise until it was a little more noticable. I mentioned it to hubby and even though he's been a mechanic most his life, he didn't have the tools to repair it.

So we took our POS Ford down the road to the nearest mechanic. He was pretty cool but diagnosed the problem as a "serious one" and said he believes it was the timing chain and tensioner pulleys. This is just what hubby said it was. Unfortunately, this mechanic doesn't work on timing chains since it involves pulling out the motor. So he said we should take it to the dealership or take it to another mechanic that he knew.

We ended up taking it to the other mechanic he reffered us to. That ended up being a BIG mistake! He told us the same thing the other mechanic said...timing chain and tensioner pulleys need to be replaced. BUT, he said "95% of the time, when you replace the tensioner pulleys, it stops the noise". All were trying to do is stop the noise so we can sell it, so since he was so confident that he could fix our POS Ford, we told him to go ahead. He called the next day and said even though the tensioner pulleys were replaced, it still didn't fix it and we owe him $298 for parts and labor. What the???!!!!!

So we called the Ford dealership to see how much it would cost to fix our POS Ford and replace the stupid timing chain and they quoted us $2700!!!!! Holy SH$T!!!! With 5 kids, we don't have this kind of money! Why do Fords have to be soooooo complicated and sooooo damn expensive to repair? I've already replaced the transmission 2 years ago that set me back 2G. I'm officially a GM and Chevy gal for now on.....no more Fords for us!!

- , Greenbrier, TN, USA

problem #24

Feb 242010

Explorer Eddie Bauer 4.6L V8

  • Automatic transmission
  • 91,860 miles

Have loved the Ford Explorer's since '97 but always got a newer one when mileage was at 68K. Got the current '02 Eddie Bauer V8 when it had 19K on it have love using it to pull our pop-top trailer. The transmission has started to make a funny vibration in the last 5 months and just in the last 5 weeks, there has been an ever increasing "ticking/clicking" sound emanating from the front right area. After finding this site and reading the tensioner issues, I doubt I will spent the $2,200.plus and keep it. Best to sell now, take the loss and get a foreign equivalent. I can't believe they use plastic parts in such a critical area?! This site is great.

- , Centennial, CO, USA

problem #23

Aug 012008

Explorer EB V8

  • Automatic transmission
  • 89,000 miles

Cheap,cheap,cheap. Shame on ford using inferior plastic parts inside an engine. I bet the person responsible for this design fiasco is long gone,,or should be. The engine makes such a racket I just tell everyone it must be part diesel. Not cheap to fix though. Guess who gets stuck with that fix.

- , Virginia Beach, VA, USA

problem #22

Mar 012010

Explorer 4.0L V6

  • Automatic transmission
  • 126,000 miles

same old story,bought new,bad axle bearing,then rear end went out at 60,000 ,then motor noise,boom at 126,000 miles,lot of money for junk.

- , Lancaster, Ohio, USA

problem #21

Feb 102010

Explorer ESL 4.0L

  • Automatic transmission
  • 137,000 miles

1400, to 2500 dollas o something thats going to go bad again just dont make not a bit of since. Never i repeat never buy another Ford!!!! Dad always told me this when I was 16 over hear a conversation abouyt Fords now I know.Even the window on this 2002 ran 810 dolllars, wow the red one up in the upper right hand corner is exactly like mines.Look good but thats it to many problem with the engine parts ... Dam, what is the truck actually made for, OHHHHH!!!! o keep ford workers at work thats a good way to look at it.Well these should be Ford workers transportation so that they can deal with their on problems then sell their idea to another company after they get all the bugs out

- , Cleveland, Ohio, USA

problem #20

Dec 012009

Explorer XLS 4.0L V6

  • Automatic transmission
  • 141,000 miles

My husband and I bought our 2002 Ford Explorer after we were married and had children because we wanted a safe dependable vehicle for our family. In 2003 a back wheel bearing went and we dealed with it....really no problems since then until we paid it off Feb.09....surprise surprise :( . Since we paid it off the door ajar light,ABS light,and engine light have been on continually with nothing found wrong so we drove it that way. Then the front passenger window and back window motors broke and we had to replace them and as of December 09 we are also experiencing the noises coming from our engine that everyone has described on here...And to add to that our heater quit blowing heat.We have currently parked our Explorer for obvious reasons until we can figure out a fix for this MAJOR problem not to mention COSTLY.Now we are sharing my husbands car which is a pain and if that one goes we are in big trouble....

I am VERY Disappointed in Ford for our vehicle and expsecially after reading all the complaints on this website!!!!Ford used PLASTIC for the timing chain/tensioners in these engines ....THANK GOODNESS I read that otherwise we would have most likely replaced the engine with another one with the exact same problem waiting to happen....These are hard economic times for such a costly repair that should have never happened.We trusted that Ford was dependable, reliable.We Spent ALOT of money to buy there dependable Explorer for our family as the vehicle now sits parked in our driveway to find out they used PLASTIC PARTS IN THESES ENGINES!!!!! WE WILL NEVER BUY ANOTHER FORD!!!! And I will let Everyone know !!!!!! If anyone knows of a compatable engine minus plastic parts please let me know....It would be a great help!!!

- , Parma, Michigan, USA

problem #19

Nov 192009

Explorer Eddie Bauer 4X4 4.0L

  • Automatic transmission
  • 115,000 miles

The problem two after i payed it off, drive home I started hearing lifter noise, so after I got home I opened the hood . Not hearing anything, I shut it off. that was the late time that engine ran. After having it checked I was told I needed a timing chain. The cost of repairing the problem wasn't worth it, to look for a new motor. That was the craziest thing, I'd ever heard. I've replaced a lot of timing chains, and never heard of a timing chain doing that much damage to an engine, that you need to replace the whole engine. I've owed alot of Ford trucks and cars, and i'll never buy another one. So I went out and got 2010 Toyota, even with the problems with the run away motors. I have a Toyota pick-up I bought used best running truck I ever owed. Ford Motors need to step-up and repair this problem.

- , New Kensington, PA, USA

problem #18

Jan 072010

Explorer XLT 4.0L

  • Automatic transmission
  • 138,000 miles

my wife got up that morning to start the truck and it made a loud sound she said, and did not drive the same.i checked under the hood and heard a loud raddling sounds coming from the engine.i am a mechanic,so i knew right away what was going on.it was a bad timing belt and tensioner.i like fords ,but if i got to keep replacing timing belts,i will go buy me a Toyota,the H _ _ _#@ with ford.

- , Houston, TX, USA

problem #17

Sep 072009

Explorer Eddie Bauer V6 4.0L

  • Automatic transmission
  • 86,000 miles

This one I blame on my wife, she bought the POS just before we met and has nothing but problems with it. Just this past sunday she headed out to go to work and started it, only to find it crunch and shudder then die with no return. Then promptly wakes me up to tell me so. I tried to turn over the motor with a breaker bar NOTHING F@#KING MOVED but the crank bolt is loose now! I have been pricing motors, they go from 2000 and up. I will not buy a salvage motor, due to the chances of it happening again. After reading this section I came to the conclusion that the motor is junk and will install a crate motor, not a ford motor but i guess they are about the same though. I would never buy a F@#CKING FORD EVER. They have already circled the problem and highlighted it in blue!

- , Valley Park, Missouri, USA

problem #16

Mar 112009

Explorer V6

  • Manual transmission
  • 83,885 miles

After buying this car second hand, it was at the right price for a family of 5 that were in desperate need of a larger car, due to my husbands health we travel alot to the major cities for treatment of his kidney failure, thus a reliable car is needed let alone the fact we live rural and travel to town half an hour to kinder/shop/doctors ect. so when my car made a horrible knock and a clear snapping and unraveling sound and the sudden stop of the motor stuck in the middle of no where with four kids in the car and no mobile service i knew i was in trouble, but that was the easy part since then my mechanic was aware that it was most probably the timing gear so avoided working on it until i abused him, then with the diagnoses of a "buggered engine" i have been left with the choice of paying a car off i can't drive, paying the extra as i have extended warranty that covers $3000 with the quote of $5000-$10,000 to fix, I have virtually had enough and with the extra things that life has sent me to deal with I don't need this right now i need a car that works, not a f*cked up piece of sh*t that i do have... Oh so now i find out that it is a common occurrence with these vehicles, new i should never have bought a f*cking ford!!!

- , Jamieson, VIC, Australia

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