7.8

pretty bad
Typical Repair Cost:
$861.00
Average Mileage:
79,527 miles
Total Complaints:
421 complaints

Most common solutions:

  1. enough complaints to dodge will get a recall-1-800-992-1997 (201 reports)
  2. replace dashboard (97 reports)
  3. not sure (82 reports)
  4. call 1-866-726-4636 (Dodge) & 1-888-327-4236 (NHTSA) (13 reports)
  5. band together class action suit- imply fit/merchantability (11 reports)
  6. dash cover (5 reports)
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« Read the previous 20 complaints

problem #381

Feb 012008

Ram 1500

  • Manual transmission
  • 60,000 miles

I've been watching my truck age significantly inside as the dashboard crumbles and the handle grips just pop-off. The outside of the truck looks brand new and inside it looks 100 years old. I'm now experiencing electrical issues (the headlights interfere with the radio) and I've found on forums it is likely due to the cracking dashboard and allowing light in to melt the electrical. I've been trying for years to get dodge to replace it or recall it, but to no avail.

- , Toronto, ON, canada

problem #380

Jul 262013

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 90,000 miles

click to see larger images

cracked dashboard cracked dashboard cracked dashboard

Ok, so I recently buy this one owner Dodge Ram 1500 Pickup. 2003, 90,000. In PRISTINE condition. I mean primo. I get in the pickup, and am pulling out of my driveway and hear what was a loud craking sound, like breaking plastic. I didn't think much of it, thinking I ran over a can or something. Later in the day, I notice my dash board. Oh my god. It has this large crack in it. right above the glove box from the glove box to the window. I then notice another crack right above the passanger door vent (dash) that is working it's way up toward the window. I do some more inspection and see yet another crack near the defrost vent and a small part of the vent missing. I figured that out today when I piece of plastic blew in my face and hit me in the eye when I turned the ac on. I thought, well, maybe I was duked. Maybe it was in an accident. I check it all out with carfax. NOTHING. Clean title. Well maintained one owner. WTF. I call my local dealer. 'Well, we are aware of the issue, we have heard about these things happening, but your truck is out of warranty". What? This is NOT a warranty issue. It's a defect. After hours of research, I see this is a huge problem with these trucks. The dealer said it's about a $2800.00 fix?? WHAT?? So now I am stuck. I am going to persue this matter for as long as it takes. This is not "SUN DAMAGE" I know what sun damage is. This is a defect. I have been driving cars/trucks for 30 years, never ever seen a dashboard do this. Ever. Please keep the complaints coming. Tomorrow I am doing battle with Dodge at 800-992-1997. I am one pissed customer. who was a loyal Dodge fan....Not any longer.

- , Wyanet, IL, USA

problem #379

Jul 252013

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 107,000 miles

dash cracked all over terrible to see, dodge should be ashamed and embarrassed to have put this product on the market with no fix for average consumer.

- , Auburn, AL, USA

problem #378

Jun 302007

Ram 1500 4l7 V8

  • Automatic transmission
  • 75,000 miles

It started as a small crack then it went to two more cracks in to different locations.

Then the dash started falling apart, with holes. The truck has been a good one. I have 175000 miles on it. Still looks good on the outside. Now it needs new seat cushions and dash. They need to recall the dash and the seats.

- , Brunswick, GA, USA

problem #377

Sep 012008

Ram 1500 ST 4.7L

  • Manual transmission
  • 27,000 miles

DAMN SHAME TO SEE SUCH POOR QUALITY , THE DASH HAS SEVERAL BAD CRACKS ALL THE WAY ACROSS.

- , MONTPELIER, OH, USA

problem #376

May 152012

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 130,000 miles

Cracked dash board looks ugly, and you have to see it every time you drive your car , which remind you to hate Dodge everyday more and more.

- , Sugar Land, TX, USA

problem #375

Oct 032005

Ram 1500 SLT Hemi

  • Automatic transmission
  • 25,000 miles

The dash has been cracked since the truck was less than 2 years old. I complained to Dodge and was told Sorry not covered under warranty. Now the air conditioner has stopped working . I suspect that parts of the dash have fallen in the blower. If I take the dash off it will be in dozens of pieces and I will never get it back on. My truck has about 60k on it now and is in great shape for a truck that is now 10 years old. I have always kept a sun visor in the window to protect the dash.

- , slidell, LA, USA

problem #374

Jan 012010

Ram 1500 5.7L Hemi

  • Automatic transmission
  • 26,000 miles

I bought my 2003 Dodge Ram 1500 brand new, have paid it off and I have treated it like a baby (note mileage today 41000). Always use a reflective visor in the windshield. THE DARN DASH IS CRACKING....IT IS FLIPPIN CRACKING!! I am so disappointed in Dodge. Will Dodge fix it for me???

- , Savannah, Grorgia, USA

problem #373

Jul 042010

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 89,000 miles

This is a damn shame that a truck that is supposed to be tough and take a beating...can't even hold up to normal wear and tear of going back and forth to work on paved roads.

- , Marshville, NC, USA

problem #372

May 142008

Ram 1500 Thunder Road 5.7L V8

  • Automatic transmission
  • 49,000 miles

Had crack when i bought the truck,now i have about 4 cracks in dash!seems to be getting worse!

- , Wilmington, NC, USA

problem #371

Sep 022009

Ram 1500 4.7L

  • Automatic transmission
  • 137,000 miles

I have 3 large splits in my dashboard,and I'm afraid if I don't soon repair it. my dash will soon

cave in on me.

- , Abaco, FL, Bahamas

problem #370

Aug 152011

Ram 1500 Larado 5.7L Hemi

  • Automatic transmission
  • 125,121 miles

Really like my truck but for the money I paid I would expect the dash to last much longer than this.

- , Allen, TX, USA

problem #369

May 222013

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 48,532 miles

I have always wanted a ram 1500 Quadcab! I found a 2003 low miles bought it I didn't know that the MPG's would SUCK SO BAD!!! I have tried everything to get better gas MPG's nothing works now I have a several cracks in my dash it looks like sh*t and it seems every bump gets worse! What are my options???

Kevin James

San Antonio, TX

- , San Antonio, TX, USA

problem #368

May 012013

Ram 1500 SLT 5.7L V8

  • Automatic transmission
  • 119,000 miles

I went to clean the dash on my truck and ALL defrost vent louvers on driver's middle vent went down the air vent. NOW MY VENT DOESN'T"T DEFROST ON CENTER DRIVERS WINDSHIELD!! I have NEVER seen such poor quality since the peeling paint issue in the late '80's.

- , Arlington, TX, USA

problem #367

Sep 192008

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 42,000 miles

I cannot believe they say this is a cosmetic problem... I believe this is a safety issue when pieces of cheap plastic fly up and hit the driver or passenger in the face... Dodge should be made to have a recall on this problem, the cracked dashboards on Dodge vehicles have been complaint for many years.... As far as going to the dealer what a joke, you might as well complain to the man in the moon !!

- , Brandon, FL, USA

problem #366

Sep 012005

Ram 1500 SLT 5,9

  • Automatic transmission
  • 65,000 miles

AS A RETIRED MOPAR QCM @ MRA CLERK WE HAD A LOT OF THESE COME BACK . AT THAT TIME WE WENT THREW A LOT OF VENDERS , THE PANELS WOULD GET BROKEN REAL EASY WHILE SHIPPING TO DEALERS . THANK M-B FOR BAD QUALITY. LET ALONE WHILE IN THE TRUCK.

- , Pendergrass, GA, USA

problem #365

Oct 012011

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 150,000 miles

It looks like crap and the rest of my truck is in good condition and runs great.

- , New Orleans, LA, Pacific Islands (US)

problem #364

May 112010

Ram 1500 Sport 5.7L

  • Automatic transmission
  • 90,000 miles

This problem is TOTALLY UNACEPTABLE! Any accident may result in hundreds of sharp projectiles flying about the cabin. I usually keep vehicles for longer than 10 years and I have NEVER had one that has cracked the dashboard. This one is a structual member of the interior, everything is anchored inside of it and now that it is decomposing, things are rattling around and what about the passenger airbag? I can just imagine improper inflation and or puncture. A new ( or should I say one still sitting on the shelf after all these years) from the dealer for the best price I can find is over $1100...... PLUS the labor for installation which requires the removal EVERYTHING in the front of the cabin. I did not get the exact quote for the labor but was told to expect over $1000 if no other problems were found.... I have always been a Dodge fan but I really wonder if they expect to sell me another?

- , Baytown, TX, USA

problem #363

Mar 312010

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 125,000 miles

I am extremely disappointed in Dodge for not being professional enough to take care of this problem for their customers. I could understand if there were a few instances of this issue that could be isolated, but with the cracking of dashboards spanning over such a significant number of years and for all models, this issue is one that should be addressed by Dodge. With the prices that people pay for vehicles today, we expect them to hold up nicely if taken care of properly. With this issue, it doesn't matter how well you have taken care of your vehicle, the dashboards still seem to break and become a problem. I will join together for any neccessary action to fix this problem, even to the point of a class action lawsuit. Thanks for your help.

- , Waxahachie, TX, USA

problem #362

Jul 012012

Ram 1500 SLT 5.7L V8

  • Automatic transmission
  • 100,000 miles

These severely cracked dashboards should definitely be recalled by Dodge and replaced at no cost. NHTSA should take action.

- , Frankfort, KY, USA

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